Job Responsibilities:

• Assisting in the management of vendor relationships on a day-to-day basis to ensure high-quality delivery of service to clients and to address/escalate issues as necessary
• Supporting definition and documentation of service expectations and products to be delivered by vendor
• Monitoring Service Level Agreement (SLA) metrics to monitor service delivery, working with Service Owners and measuring positive/negative impact of sourcing arrangement on client experience/ satisfaction feedback
• Supporting RFX (RFP/RFI) processes in collaboration with internal partners providing input
• Identifying and assisting in the management of potential risks and service improvement opportunities
• Supporting coordination activities with internal departments to ensure vendors deliver according to all of the banks standards, i.e. Legal, Corporate Purchasing, HR, etc.

Job Requirements:

• At least 1-2 years of experience in project management, vendor management, sourcing initiatives, Global Outsourcing Policies and Standards
• Practical experience in SLA-Management
• Good coordination and communication skills
• Good intercultural skills
• Good network capabilities
• Ability to work in virtual teams and in matrix structures
• Pro-active working style
• Good negotiation, problem solving and conflict management skills
• Open minded, flexible and highly motivated
• Resilient, reliable and responsible