Job Description:

  • The Operations Expert provides in-depth technical knowledge and expertise covering complex policies, processes, products and regulatory requirements
  • They keep abreast of industry best practices, sharing knowledge with a range of internal stakeholders at all levels, regionally and globally as appropriate
  • They input to Business strategy as required. The Operations Expert represents the Bank by managing strong relationships with all relevant internal and external stakeholders e.g. industry forums, regulators, third party vendors, market participants and internal divisions e.g. IT, Legal or Product Management
  • They communicate all changes relating to operational requirements, which impact on relevant processes and controls; ensuring understanding by the relevant target audiences
  • The Operations Expert identifies analyses and reviews operational readiness for any change-related activities
  • They define the requirements e.g. for the standardization of processes/policies, translating the required changes for an operational environment and overview effective implementation. They also assess the risks and are responsible for risk mitigation to protect the Bank’s reputation
  • The Operations Expert acts as a Subject Matter Expert (SME), specializing in one of a number of disciplines which include Asset Services, Client, Payments, Branch Operations, Document & Confirmations, Collateral Management, Regulatory Operations, Trade & Transaction, Trade Finance, Tax, Reconciliation and Client Management


  • Prior experience in working with processing improvement projects/function within Bank Operations teams
  • Know Your Customers (KYC) operations exposure is required
  • Proven track record of senior stakeholder management
  • Excellent written and oral communication skills to all corporate levels including management summaries of issues and progress
  • Self-motivated, independent thinking, and the determination and resiliency required to work in a large, complex and dynamic environment
  • Expertise in the use of Microsoft Excel, PowerPoint and Word

Salary: $15,000 Per Month