Bank Account Documentation Officer (1 Year Contract)

Liaises with clients to ensure completed documentation are received by the Bank to open accounts and effect electronic-banking setups. Implements non-complex Electronic Banking cash management solutions for clients.


  • Manages implementation and post-implementation documentation requirements
  • Liaises and works with customers and implementation/sales on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on electronic banking. This involves the provision of guidance to clients.
  • Arranges/negotiates deviations on legal documentation and obtains relevant legal opinion/waivers/approvals from compliance/management. Keeps stakeholders informed.
  • Ensures timely and efficient implementation of new/amended customer mandates and electronic-banking requirements.
  • Arranges and coordinates with other Bank branches on electronic-banking account tagging for customers with regional global requirements.
  • Coordinates with implementation/service teams for customer requirements on user training.
  • Works closely with implementation, legal and product management on procedures/workflow concerning product documentation e.g. DA, CSA.
  • Works closely with Compliance on implementation of new regulatory requirements impacting account opening and product documentations.
  • Liaises and works with clients and various internal stakeholders to ensure smooth, efficient and timely implementation of non-complex deals.

    Experience / Skills Required:
  •  Graduate with at least 3 years’ experience in a financial institution dealing with documentation and related processes.
  • Meticulous and thorough with follow-ups.
  • Experience in client servicing an advantage
  • Experience in systems administration an advantage.
  • A good understanding of cash management products and services.
  • Strong interpersonal and communication skills