Overview of business area or project:

You will be part of the Singapore Location Business Management (SG LBM) team under Private Banking South Asia Location COO (LCOO) division. SG LBM helps grow and govern the Business by proactively representing Front Office (FO) and the SG location, enabling and facilitating front-to-back business processes; and operationalizing location and branch strategies, initiatives and regulatory requests.

Key Responsibilities:

In this role, you will be assisting the LBM lead for the Client Lifecycle Project. You will be required to

  • Analyze available data to assist in defining deployment, remediation and training approach to facilitate smooth Front Office transition across to the new systems / processes
  • Provide support for change management activities and ensure alignment with engagement plans for FO
  • Execute, documents and review front office process changes
  • Track and report remediation / training status across market desks
  • Working closely with other stakeholders across different departments to align communications plan and execution to established channels – Market Meetings, Change Coach, ONE Forum, ONE Change Broadcast and specific broadcasts when required.
  • Perform and Support UAT across Client Lifecycle streams
  • Develop / customize FO communications, training materials and user manuals as well as coordinating training invites for Front Office training delivery
  • Assist in coordination of early life support of change together with the program and Run-the-Bank support teams where possible


Essentials Skills and Qualifications:

  • Minimum 5 years of Banking business experience
  • Qualification of a college or higher education in business, economics or technology
  • Analytical and confident personality with effective relationship management skills in order to interact with stakeholders across various departments (Front Office, General Counsel, Operations, Product Management etc.)
  • Attention to detail with good organizational skills
  • Competent and proficient MS Word and Outlook skills and good PowerPoint and SharePoint skills. SharePoint skills are a plus
  • Competent organizational and time management skills, including the ability to prioritize and multitask

Desired Skills and Qualifications:

  • Front-to-Back banking process knowledge (with focus on Client Life Cycle)
  • Ability to communicate with and manage stakeholders
  • Ability to excel under pressure and possess a positive can-do attitude
  • Demonstrated ability to innovate and drive changes across the organization
  • Excels in team-work and collaboration
  • Effective written, spoken, and presentation and communication skills
  • High service and client orientation, enthusiasm for the daily administration tasks and contact with stakeholders

Salary: $7,300 Per Month