Overview of Business Area:

Group Operations carries out high quality and efficient banking services to clients across the business divisions ensuring the excellent execution of millions of transactions on a daily basis. The role is in the Client Instructions Management – Payment Services, which is a service provider to Private Banking Clients and Investment Banking businesses providing payments related services, risk & control governance and independent control testing on payment processing.

To promote efficiency and independence in our front to back process flows by focusing on timely and accurate handling of client instruction validation, and professional and friendly client callbacks, related to areas including:

  • Ad-hoc Outgoing and/or Incoming Funds Transfers
  • To be conversant and compliant at all times with relevant statutory, head office, local directives and regulations in force
  • To manage all incoming Front Office issues/ escalations related to day-to-day instruction handling in a timely, accurate and customer friendly manner

To facilitate process change and continuous improvements within above-mentioned areas, by addressing issues and participating in projects and initiatives to enhance efficiency either within or outside the team.

Key Responsibilities:

  • Understand and ensure adherence to the pre-requisites of controls on all client instructions including signature verification, internal approval and control requirements are met
  • Perform front to back processing of incoming and outgoing payments instructions for PB APAC
  • Liaise with operations, counterparties, custodians and brokers whenever necessary to resolve any discrepancies or issues
  • Liaise with internal stakeholders (front office, local COOs etc.) whenever necessary to resolve any discrepancies or issues
  • Manage exception requests for high value transactions and/or ultra-high net worth clients
  • Report or escalate irregularities or issues which may cause potential breach in controls or deviations from standard processes promptly to team leader and line manager

Desired Skills and Qualifications:

  • Equivalent work of at least 5+ years in Financial Services industry experience, some of which should include business analyst or project management
  • Knowledge of Bank ONE T24 system will be preferable
  • Exposure in either one of Payments Services, FX, Cash Settlements, Reconciliation or Swift related knowledge
  • Meticulous attention to detail
  • Proficient with MS Office and demonstrate proficient analytical and conceptual skills
  • Ability to build and maintain effective working relationships across multiple functions and levels
  • Outstanding communication skills. Able to present to senior audience
  • Ability to communicate with all levels of business partners in a clear and concise manner and convey complex information as clearly and effectively as possible
  • An enthusiastic teammate with the dedication to deliver high quality work within tight deadlines
  • Results-oriented, self-starter with an ability to work independently
  • Willingness to challenge the status quo and propose improvements to the daily activities
  • Good end-user computing skills (MS Office Suite), Visual Basic, Macros etc.

Salary: $6,900 Per Month