• Responsible for daily operations activities with prompt & decisive customer service
  • Perform pre-processing review of customers’ submissions and documentary checks of shipping documents, Back-to-Back/Front-to-back LC, etc.
  • Check shipping documents and identify documentary discrepancies, in accordance with ICC standard guidelines, International Standard Banking Practices, etc.
  • Authorise transactions in Bank’s trade processing system after accurate review of data inputs executed by processing staff.
  • Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to.
  • Support review of new products and requirements and assist Department Head to setup procedures to operationalize such new products to customers.
  • Provide trade technical advice to business units and customers when needed.
  • Initiate ideas to drive operational efficiencies, enhance risk controls or improve customer satisfaction
  • Assist the Department Head on human resource planning; ensure staff development and implementation of upskill programs.
  • Ensure Operations Procedures are updates as per evolving regulatory requirements, new products and initiatives.
  • Contribute to bank-led digitalization and other initiatives/projects.


  • Graduate, preferably in Banking & Finance.
  • At least 7-10 years of trade operations experience covering all imports and exports products.
  • Sound knowledge of UCP, ISBP, URC, ISP, URDG.
  • Experience in structure trade finance ops advantageous.
  • Experience in managing a small team advantageous.
  • Ability manage daily operations with strong risk awareness, people management skills, analytical and problem-solving skills.
  • Good interpersonal skills, decisive in communications.
  • Able to work independently as well as provide leadership to a team under his/her care.
  • Resilient and flexible in challenging circumstances.