JOB RESPONSIBILITIES

• Responsible for daily operations activities with prompt & decisive customer service
• Perform pre-processing review of customers’ submissions and documentary checks of shipping documents, Back-to-Back/Front-to-back LC, etc.
• Check shipping documents and identify documentary discrepancies, in accordance with ICC standard guidelines, International Standard Banking Practices, etc.
• Authorise transactions in Bank’s trade processing system after accurate review of data inputs executed by processing staff.
• Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to.
• Support review of new products and requirements and assist Department Head to setup procedures to operationalize such new products to customers.
• Provide trade technical advice to business units and customers when needed.
• Initiate ideas to drive operational efficiencies, enhance risk controls or improve customer satisfaction
• Assist the Department Head on human resource planning; ensure staff development and implementation of upskill programs.
• Ensure Operations Procedures are updates as per evolving regulatory requirements, new products and initiatives.
• Contribute to bank-led digitalization and other initiatives/projects.

QUALIFICATION, EXPERIENCE, COMPETENCIES, ATTRIBUTES

• Graduate, preferably in Banking & Finance.
• At least 7-10 years of trade operations experience covering all imports and exports products.
• Sound knowledge of UCP, ISBP, URC, ISP, URDG.
• Experience in structure trade finance ops advantageous.
• Experience in managing a small team advantageous.
• Ability manage daily operations with strong risk awareness, people management skills, analytical and problem-solving skills.
• Good interpersonal skills, decisive in communications.
• Able to work independently as well as provide leadership to a team under his/her care.
• Resilient and flexible in challenging circumstances.