Job Description Summary

Sales Coverage Support is responsible for supporting the sales team in their client facing activities. Work includes:

  • Working with the Sales team to clarify the support required
  • Determining the most effective deployment of the Sales Support Analysts (prioritization)
  • Supporting in the resolution of complex issues and direct the handling of client support interactions
  • Ensuring adherence to applicable internal policies and external legal/regulatory frameworks
  • Partnering with sales coverage team, origination, trading, client services, operations staff and with other business areas to both gather information and direct client enquiries

Job Description

  • Support APAC Fixed Income and Currencies (“FIC”) front office engagement in all KYC and Client Perimeter matters to ensure compliance with stipulated regular review deadlines. 
  • Involved in the management of APAC FIC’s Client Perimeter, as well as the coordination of FIC’s involvement in regional projects. 
  • Partake in global initiatives as part of the broader Global FIC ACO Team.

Your key responsibilities include but not limited to:

  • Support FIC Front Office on matters pertaining to KYC across new client onboarding, product extension / reactivation and regular review
  • Work closely with FIC sales / traders and KYC Ops to facilitate reviews of FIC’s client regular review population and resolving issues and bottlenecks
  • Facilitate the review of FIC’s Client Perimeter, periodically reviewing client accounts that do not meet activity thresholds and support the bank’s ongoing effort to keep our client perimeter lean
  • Adapt to the needs of the business as and when it arises e.g. BAU issues, urgent client onboarding
  • Act as a business conduit between Front Office and our infrastructure partners (e.g. KYC ops, AFC, Compliance) to get tasks completed and resolve issues
  • Feedback issues / lessons learnt / best practices from the regional to the broader Global teams and vice versa
  • Escalate any issues to Manager on a timely basis

Your skills and experience:

  • Good understanding of KYC requirements, specifically HK & SG Anti-Money Laundering / Anti-Financial Crime policies will be preferred
  • 2 - 3 years of experience on Client onboarding, Middle Ops, Compliance, AFC or KYC risk-based role at a major global financial institution
  • Good with Microsoft Office Tools is a must - Excel, Word, Powerpoint
  • Good data analytical and problem solving skills

Salary Range: $4,500 - $5,000 Per Month