Mission
To provide Helpdesk and Technical support to end-users
To provide assistance and support to the IT & Logistics team
Job Responsibilities
- Provide Helpdesk support to Singapore and Taipei users
- Provide technical assistance and support relating to computer systems, software and hardware
- Installation and support of Office Automated software MSOffice, MS Outlook, Lotus Notes Client etc.
- Maintain IT inventory (PC, LCD, Printers, Fax, Copier, Mobile etc.)
- Support Universal cabling (RJ45) patching at user’s desk
- Support telecommunication network (e.g. telephone, fax, mobile, audio and video conferencing)
- Monitor and follow up of user request in tracking system
- Keep documentation and patches up to date, perform administration work
- Assist to monitor/follow up with vendor/contractor(s) on delivery, work activities for both IT & Logistics Facilities management
Job Requirements
- Degree in Computer Science, IT, engineering or related disciplines with minimum 2-5 years’ IT and/or Logistics experiences, preferably with prior working experience in MNCs
- Analytical with Strong Interpersonal and communication skillset
- Excellent troubleshooting skills, strong customer service oriented mindset
- Independent, Efficient and Innovative
- Proficient Technical knowledge in Windows Operating systems, Microsoft, Domino, Networking products
- Proficient Technical knowledge in Telephony system, and mobile devices (e.g. iOS, iPhone, iPad) management
- Proficient knowledge in IT & Logistics hardware (e.g. Telecommunication, Mobile and Printing devices, Video Conferencing)
- Hands-on experience in installation & troubleshooting of PC, Printers, Copiers, Fax machines, iOS, PABX and video conferencing equipment etc.
- Knowledge in cabling and wiring (RJ45)
- Knowledge in WAN/LAN, VLAN concept
- Proficient in administration of Microsoft Windows Environment, Microsoft Office products, Microsoft Outlook, Lotus Notes Client
- Fluent in both written and spoken English, and Mandarin (to support Taipei users)
