To provide Helpdesk and Technical support to end-users

To provide assistance and support to the IT & Logistics team

Job Responsibilities

  • Provide Helpdesk support to Singapore and Taipei users
  • Provide technical assistance and support relating to computer systems, software and hardware
  • Installation and support of Office Automated software MSOffice, MS Outlook, Lotus Notes Client etc.
  • Maintain IT inventory (PC, LCD, Printers, Fax, Copier, Mobile etc.)
  • Support Universal cabling (RJ45) patching at user’s desk
  • Support telecommunication network (e.g. telephone, fax, mobile, audio and video conferencing)
  • Monitor and follow up of user request in tracking system
  • Keep documentation and patches up to date, perform administration work
  • Assist to monitor/follow up with vendor/contractor(s) on delivery, work activities for both IT & Logistics Facilities management


Job Requirements

  • Degree in Computer Science, IT, engineering or related disciplines with minimum 2-5 years’ IT and/or Logistics experiences, preferably with prior working experience in MNCs
  • Analytical with Strong Interpersonal and communication skillset
  • Excellent troubleshooting skills, strong customer service oriented mindset
  • Independent, Efficient and Innovative
  • Proficient Technical knowledge in Windows Operating systems, Microsoft, Domino, Networking products
  • Proficient Technical knowledge in Telephony system, and mobile devices (e.g. iOS, iPhone, iPad) management
  • Proficient knowledge in IT & Logistics hardware (e.g. Telecommunication, Mobile and Printing devices, Video Conferencing)
  • Hands-on experience in installation & troubleshooting of PC, Printers, Copiers, Fax machines, iOS, PABX and video conferencing equipment etc.
  • Knowledge in cabling and wiring (RJ45)
  • Knowledge in WAN/LAN, VLAN concept
  • Proficient in administration of Microsoft Windows Environment, Microsoft Office products, Microsoft Outlook, Lotus Notes Client
  • Fluent in both written and spoken English, and Mandarin (to support Taipei users)