Job Responsibilities:

• Daily processing of SSI/Client requests in accordance with procedures and controls including daily control checklists.
• Monitor regional metrics and reporting ensuring SLA’s are met and exception processing as needed.
• Proactively manage client queries and issues.  Ensure effective follow up, investigation, resolution and escalation.
• Cultivate internal client relationships to provide a high level of customer service.
• Look to improve processes and efficiency as well as global consistency within Reference Data.
• Participate in business requirements gathering and UAT testing or other relevant testing for firm initiatives and system releases.
• Represent Reference Data at internal and potentially external working groups.

Job Requirements:

• 1-3 years’ relevant experience in the banking industry.
• Excellent customer service skills.
• Financial services background helpful.
• Computer literate in basic Microsoft applications (word, excel, powerpoint).
• Quick learner capable of working in a fast paced environment.
• Proficient problem solving skills.
• Proficient organization skills.
• Attention to detail is critical.