Job Summary

Support offshored trade finance operations by managing document handling, transaction monitoring, risk identification, and stakeholder communication to ensure compliance, efficiency, and high-quality service delivery.

Responsibilities

• Manage reception and processing of application forms and documents for all offshored trade finance products to ensure accuracy and timeliness
• Support transaction monitoring and reconciliation processes to meet service level agreements and maintain operational quality
• Collaborate effectively with offshore teams and internal stakeholders to resolve operational issues and improve workflows
• Track and report operational incidents promptly to facilitate timely resolution and minimize disruptions
• Apply thorough knowledge of trade product policies and procedures to maintain compliance and operational consistency
• Proactively manage business continuity and operational resilience to support uninterrupted service delivery
• Identify risks in offshored processes and escalate them for investigation and mitigation
• Participate in periodic reviews of service and process agreements to ensure alignment with business needs
• Adhere strictly to internal controls and regulatory requirements governing offshored processes
• Participate in departmental risk assessments to identify and address potential vulnerabilities
• Manage document handling and control activities efficiently to reduce errors and delays
• Support internal, external, and regulatory audits by providing accurate documentation and timely responses
• Identify and implement process improvements to comply with evolving regulatory requirements and risk frameworks
• Comply with Anti-Money Laundering (AML) and compliance policies to mitigate financial crime risks
• Analyze operational incidents to identify root causes and initiate corrective actions to reduce recurrence
• Propose and support digitization and paperless processing initiatives to enhance operational efficiency
• Coordinate communication between Shared Service Centre and stakeholders to address corporate client inquiries promptly
• Monitor customer service standards and initiate continuous improvements to enhance client satisfaction

Required competencies and certifications

• 2-5 years of experience in Trade Finance Operations
• Strong end-to-end knowledge of trade products including Bank Guarantees, Supply Chain Finance, Open Account products, and Accounts Receivable Purchase (ARP)
• Sound understanding of trade operational processes and relevant trade rules such as UCP600, ISBP, URC522, ISP98, and Incoterms
• Ability to work effectively in a fast-paced, dynamic environment managing multiple priorities and deadlines
• Strong ownership and accountability in managing tasks and resolving issues
• Proficient in managing document controls accurately and efficiently
• Ability to support transaction monitoring and track service level agreements (SLAs)
• Customer-oriented approach in handling enquiries and exceptions
• Ability to adhere to policies, procedures, and control frameworks
• Effective communication and interpersonal skills to liaise with internal teams and external clients
• Proficiency in Microsoft Office Suite

Preferred competencies and qualifications

• Trade-related certifications
• Willingness to challenge existing processes and propose improvements
• Understanding of operational risk and control requirements

Salary: $4,200 Per Month