Role Description - Summary:

To manage and provide effective guidance to Front Office in their work processes and submissions, in terms of new client account opening and KYC reviews. The role requires the candidate to advice the Front Office in all KYC/AML and legal document related matters and supports the Client Advisor from the beginning of the new customer adoption process from prospect through to funding of the account including the KYC Review Process. In addition he/she liaises with the local AML officers concerning business-view on specific AML/KYC related topics.

In his/her function as an On-boarding Specialist the candidate is able to handle the daily BAU responsibilities on top of monitoring, tracking MI team performance and reporting on metrics. It involves close collaboration with AML, Compliance, ORM, Front Office and Legal.


  • Acting as first level control and providing quality assurance in the KYC process
  • Providing subject matter expertise to ACOs on complex account structures
  • Advising front office on legal documents for legal entities during the NCA and KYC review process
  • Acting as sparring partner for client ACOs in all AML/KYC related topics
  • Supporting ACO’s in completing the KYC information accurately
  • Overseeing and monitoring the entire KYC process within front office, including upcoming regular reviews
  • Acting as intermediary between front office and cross functions (e.g. AFC, Neutral Control / Middle Office, Legal etc.), where required
  • Provision of specialist advise to RM (e.g., on docs / SoW)
  • Check quality and completeness and correctness of client files / KYC forms
  • Setup case management team (RM, COBS, iCAT, AFC, DCRO, COO etc.) subject to the complexity of the case
  • (Pre-)filling of account opening forms for / with clients
  • Collection of docs (directly with clients if requested)
  • Input account structure in client on-boarding systems and Update KYC questionnaire based on the information provided by RC (if requested)
  • Request for pre-screening of names as applicable
  • Monitor, track and escalate cases as appropriate and share MI on a weekly basis to RM/TH/GH
  • Be the lead to focus and streamline the account opening and Advising Front Office on legal documents during the NCA and KYC Review Process
  • Provide expert advice to Client Advisors on complex account structures and KYC/AML cases the business is confronted with
  • Participate in client meetings if required
  • To understand the Bank Global KYC/ AML Standards, Account Documentation procedures, Local Laws and Regulations and implement related control processes
  • Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions


  • Degree majoring in Banking, Accountancy or Business Administration or related discipline preferred
  • Knowledgeable and experienced in operations, account documentation, risk management, Sophisticated AML/KYC knowledge and experience in banking or financial industry for at least 1-2 years
  • Ability to develop a good knowledge of the customer base, with sensitivity to specific customer needs

Personal Competencies or Skills

  • Mature, strong analytical and problem-solving ability
  • A team leader who is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule
  • Excellent interpersonal skills and the ability to manage relationships with all levels
  • Strong customer relationship, communication and presentation skills
  • Problem solving skills
  • Strong process and project management experience would be an advantage

Salary: $3,800 - 5,000 Per Month