Client Operation APAC is looking for a high achieving individual to join their dynamic team to provide client service to institutional clients. The role requires direct interaction with regional and global clients and acting as client’s primary contact for all operational related queries (includes asset servicing, collateral, stock loan, swap, settlements, payments, etc.)

Job Responsibilities:

  • Act as primary contacts to Client Service Representatives and various department on all operational related queries (asset servicing, trade settlement, asset transfer, collateral, stock loan, swaps, etc.)
  • Attend client meetings (with Client Service Representatives) where required to provide operational perspective
  • Understand broader Client operation responsibilities and effectively manage and build those ‘account coverage’ relationships for which you have responsibility (15 - 25 clients).
  • Build strong and effective relationships with all key stakeholders, including clients, account managers, traders and operations
  • Understand operational flow and identify key operational risk areas and drive for change and solution
  • Identify inefficiency and perform root cause analysis and work with clients to increase STP process
  • Document procedure changes and ensure it is communicated to wider client operation team
  • Produce client metrics to key stakeholders

Job Requirements:

  • Strong Communication Skills to liaise with external clients and internal stakeholders
  • Keen attention to details and careful
  • 2-3yrs of relevant experience – ie. Cash products/Prime Brokerage/Listed Derivatives/OTC
  • Self-starter and enthusiastic
  • Team player