Job Summary

Deliver exceptional customer service and financial advice on retail banking products while managing VIP client relationships and supporting marketing initiatives to drive business growth.

Responsibilities

• Deliver personalized customer service on retail banking products to enhance client satisfaction and retention
• Process personal loan applications accurately and efficiently to support customer financing needs
• Execute targeted marketing campaigns for bank cards and personal financial products to increase product uptake
• Build and sustain strong relationships with VIP customers to foster loyalty and repeat business
• Provide tailored financial advice and promote financial products to retail customers to meet their financial goals
• Update existing customers on portfolio performance and introduce new products to maximize customer engagement
• Compile and present detailed reports on product performance and business activities to inform management decisions
• Support the Head of Department by preparing for and executing ad-hoc duties as assigned to meet organizational needs

Preferred competencies and qualifications

• Bachelor’s degree, preferably in Banking and Finance or related discipline
• Minimum of 2 years’ relevant experience in a similar role, with prior banking sector experience considered advantageous
• Ability to multi-task and perform effectively under pressure
• Strong interpersonal and communication skills to engage diverse customer segments